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If You Value Your Employees, they Will Value Your Customers

Employee feedback:

Feedback from customers are often sought after to improve services and management in the hospitality industry. What about feedback from employees? Don’t they want to feel valued? After all, they are on the job all the time and know their area of services inside out.  Giving incentives and rewards for successful suggestions-turned-solutions by employees will motivate employees to be extra attentive to customers’ needs, creative with service ideas, and finding out weakness of services BEFORE customers, thus saving a hotel or an restaurant negative impressions by their customers. Happy customers will be returning customers, and they will spread good word.  Encouraging feedback from employees shows that their input is important, and they are appreciated – a great way of connecting and harmonizing relationship between employees and employers.

Making Employees Feel Valued:

According to Hub spot, 39 percent of employees don’t feel valued at their workplace. The energy from the service people in a place rubs off on customers when they walk into a restaurant or a hotel lobby. The instant first impression can be either upbeat and uplifting, or unhappy, depending if employees are energized or are there just to work.  Likewise, in restaurant business, customers can tell the difference between waiters who are genuinely happy, and those who are trained to be attentive.

Dining out in a nice restaurant is more than just for great food, service is a large part of the overall experience. In addition to training, management needs to think of creative ways to let employees truly feel motivated and inspired to be their best. For example, start the day with some inspiring quotes.  Do some team-building games.  Be create and feed fresh input instead of sticking to a worn-out routine. If employees feel that their work, however mundane and routinized, matters a great deal to the company’s larger mission and purpose, they will genuinely shine and give customers superb experience in all the finest details.

Rick Callaway and his team at Pacific Diversified always go extra miles, in protecting businesses in the hospitality industry, rooting for their success, with general liability insurance, workers compensation, insurance, property coverage for equipment, buildings..  We have been serving hoteliers, restaurant owners, night-clubs, multifamily dwellings, office building owners, apartment owners for more than 30 years.  “Protecting businesses, extra miles.”

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